• Vessel Services Manager

    Job Locations US-MO-Springfield
    Posted Date 2 months ago(1/8/2019 11:31 AM)
    Job ID
    2019-1296
    # of Openings
    1
    Category
    Services
  • Overview

    Position Title: Vessel Services Manager

    Reports To: Executive Vice President of Service Business Unit

    Location: Springfield, MO

    Job Type: Full-Time/Salary

     

    Company Background:

    ABEC is a leading supplier to the biopharmaceutical manufacturing industry.  ABEC’s unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity.  ABEC’s products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems. 

     

    Position Summary:

    This position will manage the Field Service team members and Service Project Managers with post-sales technical/customer support, installation assistance, resolving issues, warranty claims, and service work of bio-pharmaceutical equipment

    Responsibilities

    • Support the activities of the Sales, Marketing, and Product Development.
      • Evaluate customer maintenance concerns.
      • Provide estimation of repair, modification, or PM costs (material and labor).
      • Responsibilities include release of turnover package to customer after project completion.
      • Travel with Territory Account Managers as needed.
    • Project Management.
      • Write detailed project order with itemized scope of entire repair/modification steps.
      • Determine the number of Field Technicians required for a given project & arrange travel.
      • Arrange tool shipment & return, conduct Kick-off meeting with customer, QA, & Production.
      • Comply with all ASME Code & NBIC requirements.
      • Daily coordination with QA, Engineering, Production, and Accounting regarding projects.
    • Assist in directing the activities of the Field Technicians.
      • Assist in setting schedules and priorities of Field Technicians.
      • Provide leadership to Field Technicians in project execution.
    • Execute other tasks as assigned
    • Ability to travel when required

    Qualifications

    • Bachelor of Science degree Technical Field
    • 5 years min. experience at a tank fabrication facility either in sales, engineering, or manufacturing.
    • Sales and/or Project Management experience involving stainless steel vessel fabrication.
    • As much as 50% travel with overnight and extended stay potential.
    • Ability to work professionally and diplomatically with a variety of internal and external business partners.
    • Good written and verbal communication skills.
    • Ability to analyze and solve problems in a team environment.
    • Valid driver’s license required

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